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Receptionist - State Farm Agent Team Member

Full Time in Waterford, MI

Responsive recruiter
Since opening our agency in September 2017, we've built a team of 10 that prides itself on a strong culture of teamwork, humor, and dedication. We work hard, have fun, and make sure to get things done—Sawyer, our resident golden retriever and office dog, keeps spirits high and often draws customers in for a visit! As a former journeyman plumber who joined State Farm in 2014, I’ve brought a hands-on approach from the trades to insurance, building a team that’s now in the top 10% of agencies nationwide. We regularly support our community through partnerships with organizations like Waterford Youth Assistance, Michigan Disabled Veterans (DAV), and Operation Injured Soldiers. With the most 5-star Google reviews of any insurance agency in our area, we’re proud of the service we offer and love seeing new team members join us. If you’re looking for a high-energy, supportive environment, let’s talk!Company Overview Joe Fagan - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Receptionist - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.
Job Description As a Receptionist - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include
  • Engaging with customers through various channels, including phone, email, and chat.
  • Providing friendly and efficient assistance with policy inquiries, updates, and claims.
  • Utilizing digital tools and platforms to connect with a younger demographic.
  • Collaborating with a dynamic team to ensure timely and effective issue resolution.
  • Proactively identifying opportunities to enhance customer satisfaction.
Qualifications
  • Excellent communication skills, both written and verbal.
  • Tech-savvy with a familiarity with digital communication tools.
  • Customer-oriented mindset with a strong desire to exceed expectations.
  • Ability to adapt to a fast-paced, evolving work environment.
  • Previous customer service experience is a plus, but not required.
Requirements
  • High school diploma or equivalent; college degree is a plus.
  • A positive and proactive attitude towards learning and growth.
  • Familiarity with social media platforms and digital communication tools.
  • Ability to work in a collaborative team setting.
  • Willingness to obtain relevant insurance licenses (training will be provided).
Perks for Receptionist - State Farm Agent Team Member,
  • Competitive base salary with performance-based incentives.
  • Comprehensive benefits package, including health insurance and retirement plans.
  • Opportunities for professional development and career advancement.
  • Fun and inclusive work environment with team-building events.
  • Emphasis on work-life balance.
How to Apply
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
Joe Fagan - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Compensation $18.00 - $25.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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