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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shana Brigham

April 17, 2025

5  out of  5
rating by Shana Brigham
"Joe Fagan and his team are amazing! They are friendly, efficient and answer all my questions. I know we are in great hands with them!!"
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Alycia Pfeffer

April 14, 2025

5  out of  5
rating by Alycia Pfeffer
"5 stars for Joe Fagan & his staff! Working alongside his agency has been a pure pleasure. Even though I assist with staffing from afar, he is always appreciative and makes me feel part of his team. He is personable and cares about everyone who comes into contact with his agency. Thank you for your collaboration!"
We responded:
"Thanks Alycia, it has been amazing working with you over the years! Joe"
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lambomano12

April 11, 2025

5  out of  5
rating by lambomano12
"Jessica was very helpful and explained all of everything needed, she helped me get the best bundled deal and a few other add ons. I will always come to state farm for my insurance needs. Highly recommend this agency."
We responded:
"Awesome to hear Jennifer was able to get you a good deal with great coverages! Thank you for your review!"
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Shaniya Elmore

April 10, 2025

5  out of  5
rating by Shaniya Elmore
"I had such a great experience with you guys! Such professionalism and quoted me and got me exactly what I needed for my circumstances. I'm very grateful to be doing business with your office. Thank you for you kind and caring business."
We responded:
"Thanks for the 5 star review of our Waterford State Farm Insurance Agency! We appreciate it Shaniya! Joe"
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Justin Moss (JMONEY)

April 10, 2025

5  out of  5
rating by Justin Moss (JMONEY)
"Good pricing"
We responded:
"Great to hear Jennifer was able to get you some great pricing! Thanks Justin, Joe "
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Robert Flewelling

April 1, 2025

5  out of  5
rating by Robert Flewelling
"You know how insurance companies, in general, act as though you are bothering them with questions and problems? Not these guys! Joe and his group are warm, friendly and quick to respond. Thank you to Joe and all of you in his group."
We responded:
"Thanks for the kind words Bob! It has been a pleasure to work with you over the years! Thank you for your business! Joe"
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Makenzie Heslip

March 27, 2025

5  out of  5
rating by Makenzie Heslip
"Kimberley was very helpful and so wonderful to talk to."
We responded:
"Great to hear you and Kim were able to connect and have a great conversation! Joe"
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Marcos Mendoza

March 21, 2025

5  out of  5
rating by Marcos Mendoza
"Kim does an excellent job she goes above and beyond to help you out!"
We responded:
"Marcos-yes she does! Thanks for taking the time to leave us a review, we appreciate your business! Joe"
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Hailey Heaton

March 18, 2025

5  out of  5
rating by Hailey Heaton
"Kim was amazing at helping me get on my own insurance plan & answered all my questions. Super kind, helpful and very quick on a response! Highly recommend State Farm & reaching out to Kim for all insurance needs!"
We responded:
"Thanks for sharing your experience with Kim and our State Farm agency!"
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Lucas Rosner

March 13, 2025

5  out of  5
rating by Lucas Rosner
"Really nice people who know their stuff and are willing to take the time to explain. I highly recommend."
We responded:
"Luke- thanks for taking the time to leave a review! It was great meeting with you yesterday to go over your policies and my team and I look forward to working with you! Thank you for your business, Joe"
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Lilwein 26

March 12, 2025

5  out of  5
rating by Lilwein 26
"I wish I would’ve found State Farm sooner. Kimberley did an AMAZING job working on getting me an auto, renters, and a motorcycle policy. All 3 policy’s ended up being much cheaper than my previous policy’s from another insurance company. If I could I would get 10 out of 5 stars. If you need any policy’s they will find the best one for you hands down."
We responded:
"Wow, so happy to hear that Kim was able to save you so much money! Thank you for sharing your experience, and welcome to our Waterford State Farm Insurance agency! Joe"
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Bobbi-Jo Volk

March 4, 2025

5  out of  5
rating by Bobbi-Jo Volk
"Love my state farm ins 😍 Been with them for 5plus yrs Never going anywhere else Thank you so much for everything yall have done for my family."
We responded:
"We greatly appreciate your loyalty to us and look forward to working with you in the future for years to come!!! Joe"
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Ethan Hillwig

February 28, 2025

5  out of  5
rating by Ethan Hillwig
"I called in today looking for a quote for auto insurance and was connected to Riley who understood what I needed and connected me instantly to Kim and she help me find a quote for my auto insurance and she help give me all discounts that she could apply to my rate. Very nice people would recommend 5 stars."
We responded:
"Ethan- thanks for sharing your experience with our Waterford State Farm agency; we appreciate you! Joe"
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Nykol Baker

February 27, 2025

5  out of  5
rating by Nykol Baker
"I was really struggling finding the right insurance. The quotes I was receiving were astronomical and I was feeling so defeated. Then I spoke with Kimberly, not only was she able to find me a quote affordable, she made me feel so supported as if I’ve know her my whole life. In the many insurance companies I contacted, I was just a number, Kimberly was genuine, honest, efficient but truly one of the biggest hearts and made me feel valued not only as a customer but part of the State Farm family. Kimberly I’m humbled by your dedication and thank you for being such as blessed soul. Go no where else, State Farm has your back!!!"
We responded:
"Thats what Kim does best! She takes the time to get to know you and helps to customize a package to fit your needs! Thank you for your business Nykol! Joe"
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Dre Wright

February 19, 2025

5  out of  5
rating by Dre Wright
"Kim was awesome efficient and very informative I really appreciate her service"
We responded:
"Thanks for sharing your experience Dre! Joe"
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Walter Plentis

February 7, 2025

5  out of  5
rating by Walter Plentis
"I wish I could give this place more than 5 stars. Please do yourself a favor and go see Kim. Truly one of the most kindhearted, helpful, and selfless people I have ever met and such a joy to work with. She saved me $250 MONTHLY when I switched from progressive. Now I’m no corporate shill, however I AM a lover of really awesome people, and Joe Fagan is the place to go for anything with the word “insurance” in it. Kim got me set up over a half an hour long phone call and then I went in to the building to finish up because I wanted to meet the team. Kim saved me well over $2k this year. She truly worked hard and did everything she could (even stayed late) to get my rates cheaper while retaining really great coverage. I mean, we started talking about reading books and I mentioned that my girlfriend loves reading and Kim took the time out of her day to write a list of book recommendations for her. Are you kidding me? You won’t find that service anywhere else nowadays. So save yourself the time and effort and go see Kim at Joe Fagan State Farm. (I don’t ever write reviews for things, this is real! lol)"
We responded:
"Wow Walter, thank you for taking the time to write such a great review. Awesome to hear that you had such a great experience with Kim and our Waterford State Farm office! Joe"
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Stephanie Vernon

February 7, 2025

5  out of  5
rating by Stephanie Vernon
"Kim was absolutely amazing!! She walked me through some options and found the best price for me for my auto insurance. She was easy to talk too and helped me through the process. Most companies don’t seem to want to help like she did. Thank you Kim for saving me some money with my auto and being so kind."
We responded:
"Stephanie- great to hear that Kim took such great care of you! Welcome to our office! Joe"
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Becks

February 5, 2025

5  out of  5
rating by Becks
"I obtained my insurance policies with Kim. She was excellent! She saved me alot of money. She was extremely helpful, very friendly, overall great customer service.I highly recommend this agency for all insurance needs! Rebecca Smotherman"
We responded:
"Thanks for the great review Rebecca! We look forward to working with you! Joe"
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C Mah

January 16, 2025

1  out of  5
rating by C Mah
"Was pumped to switch to State Farm and work with Kim. Once you get passed working with Kim, the service goes down hill unfortunately. Really disappointed with how situations are being handled in the office and being told not even Joe Fagan can do anything to help or make it right (premium overcharged for a year because discounts that I should be getting “fell off” and no one knows why, taking several months to process QHC causing premium to go up almost double, reaching out for docs already provided, lack of communication and direct answers). Editing based on the comment below: they did not bring it up to my attention. We went A whole year and it only was looked into because we asked for a breakdown. Your office missed this."
We responded:
"Thank you for your review and sorry for your experience. I personally cannot speed up State Farm's process of how changes are done. However, I'm glad our office caught the discount that wasnt applied last year, and brought it to your attention so we could ensure you get a full credit. Joe"
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Chris Mendoza

December 16, 2024

5  out of  5
rating by Chris Mendoza
"Kim was more then helpful, she helped me get my insurance down more then 60% of what I was paying somewhere else. I highly recommend using someone from this branch"
We responded:
"Chris- that is great Kim was able to find you such great savings! Welcome to our Waterford State Farm Insurance agency! Joe"
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Tae B

November 26, 2024

5  out of  5
rating by Tae B
"Jennifer, at Joe Fagan State Farm in Waterford, Michigan really exceeded our expectations and not only was she very professional. She was also very knowledgeable. We will be referring Joe Fagan, State Farm to friends and family"
We responded:
"Tae- thanks for giving Jennifer a shout out! Great to hear you had such a wonderful experience with her. Welcome to our State Farm agency! joe"
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Jessica Gostovich

November 25, 2024

5  out of  5
rating by Jessica Gostovich
"Ethan with Joe Fagan State Farm in Waterford reached out and really helped us out! Much better coverage, more coverage for a fraction of the cost! Worked through all the switching over kinks, he was very paitent and very helpful throughout the whole process! So glad we made the switch!!"
We responded:
"Jessica- thank you for sharing your experience with Ethan! Great to have you join our office! Joe"
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Emir Musanovic

November 23, 2024

5  out of  5
rating by Emir Musanovic
"Couldn’t be any happier! I worked with Kim who was extremely helpful, professional and very quick to respond. She went above and beyond to make sure I was satisfied and was able to get me the best insurance rate possible, even with all the competitors out there it was a very easy switch for me. Overall I’m Extremely satisfied with my experience at Joe Fagan State Farm and will recommend everyone to go here!!"
We responded:
"Emir- thank you for the excellent review of our Waterford State Farm agency! We apprecaite your business and look forward to working with you! Joe"
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c ripp

November 20, 2024

5  out of  5
rating by c ripp
"Kim was very quick and helpful in setting up our HOA account for the new year. I would definitely recommend this State Farm office to handle your insurance needs."
We responded:
"Great to hear Kim was so helpful with your HOA! We appreciate your business! Joe"
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Joe Smith

November 20, 2024

5  out of  5
rating by Joe Smith
"Kim was great i give her 10 of 10 for her great customer service"
We responded:
"Thanks for the 10 out of 10 rating for Kim!"