Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marissa Greenfield

Marissa Greenfield

July 29, 2025

5  out of  5
rating by Marissa Greenfield
"Aiden made the process of switching to State Farm so easy. He explained coverage options thoroughly, helped me save money and ensured I have the coverage I need."
We responded:
"Welcome to the office Marissa! Great to hear how easy it was for you to start coverage with our Waterford State Farm Insurance agency. Joe"
Profile photo of Mohammed Sarfaraz

Mohammed Sarfaraz

July 16, 2025

5  out of  5
rating by Mohammed Sarfaraz
"Kim was outstanding—persistent, professional, and truly had my best interest at heart. She worked hard to get me the best deal possible and made the entire process smooth and stress-free. Highly recommend her for anyone looking for reliable, dedicated service."
We responded:
"Outstanding is what Kim strives for and sounds like she hit the mark with you! Thank you! Joe"
Profile photo of Jason Smith

Jason Smith

July 10, 2025

5  out of  5
rating by Jason Smith
"Working with State Farm and the staff at Joe Fagan has been amazing. Kim has not only been easy to work with. I consider her a friend. She has been there every step of the way throughout the good times and the bad times. I would recommend her and the whole staff at State Farm. Best experience I have ever had. 5 stars isn’t enough to rate their service."
We responded:
"Jason- that is amazing to hear that you and Kim have worked so well together. We appreciate your business over the years! Joe"
Profile photo of Jackie

Jackie

July 4, 2025

5  out of  5
rating by Jackie
"So I recently got car and renters insurance through state farm and getting started was awesome Kim is the agent that I had the pleasure of helping me she was so efficient and a real pleasure she made everything so easy and am very satisfied I would recommend everyone to this office"
We responded:
"Jackie- awesome to hear you had a great experience with Kim. Thank you for sharing! Joe"
Profile photo of Barbara Evans

Barbara Evans

June 28, 2025

5  out of  5
rating by Barbara Evans
"Brooke was great, I needed rental insurance before I could sign my contract to move into my condo and Brooke was quick and gave me just what I needed, very efficient!"
We responded:
"Thank you for sharing your experience with Brooke and our Waterford State Farm agency! Joe"
Profile photo of Makenna Lagalo

Makenna Lagalo

June 27, 2025

5  out of  5
rating by Makenna Lagalo
"Loved working with Brooke! She helped me get a lower rate than where I currently have insurance and she made the switching process and breeze!"
We responded:
"Makenna- great that Brooke could save you some money and make it an easy process! Thank you for your business! Joe"
Profile photo of Tony Combs

Tony Combs

June 26, 2025

5  out of  5
rating by Tony Combs
"Kim was great!!"
We responded:
"She always is, Thanks Tony!!"
Profile photo of tracy haslip

tracy haslip

June 23, 2025

5  out of  5
rating by tracy haslip
"Kimberley Kellam is a perfectionist when it comes to making sure you have the right plans. She goes over and beyond for her job.She goes over every detail and makes sure it is the plan designed right for you. Thank you for helping me with insurance."
We responded:
"Tracy-wow, what a great review for Kim! Yes, she definitely goes above and beyond for our customers and glad you got to see that first hand! Joe"
Profile photo of Gregory Robertson

Gregory Robertson

June 17, 2025

5  out of  5
rating by Gregory Robertson
"Kim provided excellent customer service. She was very helpful, very pleasant dealing with, and always responded promptly. Highly recommend."
We responded:
"Gregory- Thank you for taking time to leave us a review. Happy that Kim took great care of you! Joe"
Profile photo of Christina Forbes

Christina Forbes

June 13, 2025

5  out of  5
rating by Christina Forbes
"Nice clean atmosphere very polite employees and Justin was very knowledgeable and helpful for my needs"
We responded:
"Great to hear you had a good meeting with Justin! Thanks for stopping in! Joe"
Profile photo of Jim Collison

Jim Collison

June 12, 2025

5  out of  5
rating by Jim Collison
"Very friendly and very fast in working with me. Always focused on getting me the best price too."
We responded:
"Jim, I am absolutely focused on getting the best price for the best coverage for my customers. Speedy and accurate service is a priority as well. Thanks for your business. - Joe"
Profile photo of D W

D W

June 10, 2025

5  out of  5
rating by D W
"KK(Kim) was so fast and efficient and I appreciate all the help that she could with my multiple plans in a timely manner that I needed. She's the best ❤️"
We responded:
"Great to hear your experience with Kim; she is awesome! Joe"
Profile photo of Alayshia Williams

Alayshia Williams

June 6, 2025

5  out of  5
rating by Alayshia Williams
"Very responsive and handles issues professionally and promptly. Respectful & Friendly. Very Welcoming."
We responded:
"Thank you for sharing your experience with our Waterford State Farm team! Joe"
Profile photo of Jamie Lee

Jamie Lee

May 30, 2025

5  out of  5
rating by Jamie Lee
"The agents here were very helpful and patient while working with me. They helped me get the best deal when I really needed it. Both Ethan and Jennifer are amazing!"
We responded:
"Jamie- awesome to hear you had great interactions with our team! We thank you for your business! Joe"
Profile photo of Kaitlyn Krompatic

Kaitlyn Krompatic

May 22, 2025

5  out of  5
rating by Kaitlyn Krompatic
"Jennifer was great!"
We responded:
"Thanks for the review Kaitlyn! Joe"
Profile photo of David Minton

David Minton

May 13, 2025

5  out of  5
rating by David Minton
"Wonderful service, I highly recommend Kim as an agent from Fagan State Farm, extremely passionate about helping finding the best coverage and cost!"
We responded:
"Kim is always striving for wonderful service! Thanks for recommending Kim and our office! Joe"
Profile photo of Sydney

Sydney

May 12, 2025

5  out of  5
rating by Sydney
"Danielle was extremely helpful. She took a lot of time to go through my account to help me with my need to lower my payment, while also making sure all my needs for insurance were met."
We responded:
"Sydney- we appreciate your business over the years and happy to hear Danielle was so helpful! Joe"
Profile photo of Philip Hawley

Philip Hawley

May 12, 2025

5  out of  5
rating by Philip Hawley
"Great service, never had any issues"
We responded:
"Thank you for being a great customer Philip and leaving our Waterford State Farm insurance agency a review! Joe"
Profile photo of Jason Saylor

Jason Saylor

May 10, 2025

5  out of  5
rating by Jason Saylor
"Had a great conversation with Justin Horton today, he was friendly and super helpful.👍🏻"
We responded:
"Thanks for taking the time to leave a review and great that Justin took awesome care of you! Joe"
Profile photo of sharon thomas

sharon thomas

May 9, 2025

5  out of  5
rating by sharon thomas
"Very happy with recent followup from my State Farm Agent (Highland Rd., Waterford), Danielle. She reached out several times to see how things were going and to ask if I had any questions as I navigated the process necessary to have my car repaired due to someone backing into me and cracking my bumper, and getting a rental car. She had written my original policy with Broad Collision and rental car coverage, and my out of pocket was $0. Yay! Highly recommend State Farm in Waterford, and Danielle in particular!"
We responded:
"Sharon-Danielle prides herself on making sure our customers are taken care of! Always a good day when we see proper coverages in place! Joe"
Profile photo of Patricia Chambers

Patricia Chambers

May 6, 2025

5  out of  5
rating by Patricia Chambers
"Jennifer has a great customer service presence, she is thoughtful, calm, and very knowledgeable. I am pleased to be a new customer and will let others know."
We responded:
"Welcome to our Waterford State Farm office Patricia! Great to hear that Jennifer took such great care of you! Joe"
Profile photo of Michael Waring

Michael Waring

May 6, 2025

5  out of  5
rating by Michael Waring
"My experience with Kim at the Joe Fagan State Farm office was exceptional in every category. Service was outstanding and exceeded all expectations. Thank you for setting up my auto policy."
We responded:
"Kim always strives for perfection with our customers! We thank you for your business Michael! Joe"
Profile photo of gage alexander

gage alexander

May 4, 2025

5  out of  5
rating by gage alexander
"Kim was the most helpful & easy going agent I have ever had the pleasure to work with! I cannot recommend her enough. Quick, easy & hassle free! Thank you again, Kim!"
We responded:
"Gage- it is great to hear you had such a great experience with Kim! Thank you for taking the time to leave a review! Joe"
Profile photo of A Stump

A Stump

May 4, 2025

5  out of  5
rating by A Stump
"Worked with Jennifer at this office - has been great. Got a great rate for home and auto, made the process super easy. She is always very responsive and helps me with whatever I need. Much better so far than experiences with Geico and Progressive."
We responded:
"Jennifer always strives to take care of our customers and glad you got to see that first hand! Thank you for being a State Farm customer!"
Profile photo of Luis Sanchez

Luis Sanchez

April 29, 2025

5  out of  5
rating by Luis Sanchez
"It was an amazing experience with Danielle and her beautiful dog Sawyer. They helped me a lot."
We responded:
"Glad Danielle and Sawyer were able to be of great assistance :)! Thank you for bringing your business to our Waterford State Farm Insurance agency. Joe"