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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Heating Plus Cooling ,LTD

June 2, 2023

5  out of  5 rating by Heating Plus Cooling ,LTD
"This office is wonderful! I can not praise the staff and how wonderful they are enough. Ethan has been a tremendous help and is an asset at this office."

Emily Stottele

June 1, 2023

5  out of  5 rating by Emily Stottele
"Tomara is wonderful! She and the team at Joe Fagan State Farm have always been attentive to our needs and requests. Thank you for all you do for us at Sweetwater!"

Melissa J

June 1, 2023

5  out of  5 rating by Melissa J
"Tamara is amazing, along with everyone else in the office. Great office to work with."

Candie Kearns

June 1, 2023

5  out of  5 rating by Candie Kearns
"I have always had excellent service from Joe Fagan and his staff. I have been with them for over 30 years since his father ran the business. Great people to work with!!"

Kenda Olmstead

May 31, 2023

5  out of  5 rating by Kenda Olmstead
"They are always so very helpful!!! I appreciate all of their help!!!"

Michael Smith

May 25, 2023

5  out of  5 rating by Michael Smith
"ok, here’s my story, been with allstate over 40 years but my agent passed, searched online for options and got lucky i found this agent, dealt with kim and looking forward to forty more years with this agent(god willing)"

Cindy Lumaya

May 23, 2023

5  out of  5 rating by Cindy Lumaya
"Great service! Justin is incredibly helpful with providing a competitive insurance rate."

Jill Fisher

May 23, 2023

5  out of  5 rating by Jill Fisher
"Great place to get your insurance needs met! The customer support is wonderful! Keep up the great work!"

Robyn Gidner

May 23, 2023

5  out of  5 rating by Robyn Gidner
"Thank you Holly and your team for setting up a company to come out and putting in a new windshield so quick. Thanks again, Robyn"

Katie Gill

May 19, 2023

5  out of  5 rating by Katie Gill
"My husband and I have been working with Joe since 2015. He and his office staff always provide great service and are quick to respond to questions. Joe does not hesitate to go above and beyond to get the job done."

marty hetherington

May 9, 2023

5  out of  5 rating by marty hetherington
"I have been a customer of Joe Fagan's State Farm insurance agency for several years now, and I can confidently say that the service I have received has been nothing short of exceptional. From the very first interaction I had with Joe and his team, I was struck by their professionalism, knowledge, and dedication to helping me find the right insurance solutions for my needs. They took the time to listen to my concerns, answer my questions, and guide me through the process of selecting the policies that would provide me with the best coverage at the most affordable prices. What I appreciate most about Joe Fagan's State Farm insurance agency is their commitment to putting their customers first. They truly care about their clients and go above and beyond to ensure that they are satisfied with their insurance coverage. Whether I have had a question about my policy or needed to file a claim, Joe and his team have always been there to provide prompt and personalized assistance. Kim Kellam was outstanding in her attention to detail and professionalism! Overall, I would highly recommend Joe Fagan's State Farm insurance agency to anyone in need of quality insurance coverage. With their expertise, professionalism, and dedication to customer satisfaction, you can trust that you are in good hands with this outstanding insurance agency."

Smokey LE

May 9, 2023

5  out of  5 rating by Smokey LE
"Best insurance policy I’ve used."

Austin Horton

May 4, 2023

5  out of  5 rating by Austin Horton
"Very professional and great rates"

Patrick Ickes

May 1, 2023

5  out of  5 rating by Patrick Ickes
"Kim was very helpful by laying out all the details of my policy and ensuring that if any savings could be used, they were being used, as well as answering any questions I had and assisting me with the reasons I had to visit."

Tammy Schwab

May 1, 2023

5  out of  5 rating by Tammy Schwab
"Joe Fagan and staff are the best! They’re all super friendly, professional and always accommodating! I’ve been using them for years and I would highly recommend them as your insurance provider! 💯👍🏼"

Mariah Acord

April 29, 2023

5  out of  5 rating by Mariah Acord
"I was in a couple weeks ago and Ethan was very helpful! Having employees that have great customer service definitely makes me want to keep using State Farm as insurance!!! Thanks ethan!"

Maya LaPlaya

April 28, 2023

5  out of  5 rating by Maya LaPlaya
"I have been with State Farm for a few years and they have been the best auto insurance company I’ve had. They’ve worked with me through some very difficult times throughout my time with them and they’re so knowledgeable in helping me to navigate through the changing times in my life. They’re always on top of everything and versatile in paying on my account Thanks guys!"

Tammy Burch

April 21, 2023

5  out of  5 rating by Tammy Burch
"I honestly have had the greatest experience as a customer. Jennifer Enoch has been by far the greatest insurance agent I have ever had. She has been so helpful to assist me in creating the right plan for my all of my insurance needs. When I have had to file a claim, Danielle has been the most supportive and diligent support. She is a true champion when it’s comes to customer service and seeing the process through the end! Such a great team!"

Shane Douglas

April 12, 2023

5  out of  5 rating by Shane Douglas
"The team at Joe Fagan’s State Farm office, especially Danille have been amazing to work with. They helped improve my home and auto coverage along with providing me a clear understanding of umbrella policies what to look out for and what is needed to best suit my needs. They’ve been great and I highly recommend!"

pat wrobel

April 4, 2023

5  out of  5 rating by pat wrobel
"Joe Fagan-State Farm in Waterford provides great service with patience and professionalism. Ethan is tops!"

Bjoi Muzic

April 4, 2023

5  out of  5 rating by Bjoi Muzic
"I have been with Joe Fagan and team for over 5 years and it’s been a great experience. Would highly recommend!"

Gary Guinn

March 20, 2023

5  out of  5 rating by Gary Guinn
"The Statefarm located in Waterford Joe Faegan and his team are very good professionals grade 100 percent his staff are the most helpful and best qualified professionals I ever came in contact with whether by phone or in person . I had there pleasure of meeting him and his team and will recommend them to my friends and family"

Jennifer Poster

March 18, 2023

5  out of  5 rating by Jennifer Poster
"Kim was very knowledgeable and kind. I highly recommend Joe Fagan State Farm."

C Swisha325

March 17, 2023

5  out of  5 rating by C Swisha325
"There was great service from the staff members and the people who ai talked to were extremely friendly and helpful."

Brendan Gillette

March 17, 2023

5  out of  5 rating by Brendan Gillette
"my boy ethan worked with me perfectly and set an appointment to get a quote at a time that worked best for me."