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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Minton

May 13, 2025

5  out of  5
rating by David Minton
"Wonderful service, I highly recommend Kim as an agent from Fagan State Farm, extremely passionate about helping finding the best coverage and cost!"
We responded:
"Kim is always striving for wonderful service! Thanks for recommending Kim and our office! Joe"
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Sydney

May 12, 2025

5  out of  5
rating by Sydney
"Danielle was extremely helpful. She took a lot of time to go through my account to help me with my need to lower my payment, while also making sure all my needs for insurance were met."
We responded:
"Sydney- we appreciate your business over the years and happy to hear Danielle was so helpful! Joe"
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Philip Hawley

May 12, 2025

5  out of  5
rating by Philip Hawley
"Great service, never had any issues"
We responded:
"Thank you for being a great customer Philip and leaving our Waterford State Farm insurance agency a review! Joe"
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Jason Saylor

May 10, 2025

5  out of  5
rating by Jason Saylor
"Had a great conversation with Justin Horton today, he was friendly and super helpful.👍🏻"
We responded:
"Thanks for taking the time to leave a review and great that Justin took awesome care of you! Joe"
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sharon thomas

May 9, 2025

5  out of  5
rating by sharon thomas
"Very happy with recent followup from my State Farm Agent (Highland Rd., Waterford), Danielle. She reached out several times to see how things were going and to ask if I had any questions as I navigated the process necessary to have my car repaired due to someone backing into me and cracking my bumper, and getting a rental car. She had written my original policy with Broad Collision and rental car coverage, and my out of pocket was $0. Yay! Highly recommend State Farm in Waterford, and Danielle in particular!"
We responded:
"Sharon-Danielle prides herself on making sure our customers are taken care of! Always a good day when we see proper coverages in place! Joe"
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Patricia Chambers

May 6, 2025

5  out of  5
rating by Patricia Chambers
"Jennifer has a great customer service presence, she is thoughtful, calm, and very knowledgeable. I am pleased to be a new customer and will let others know."
We responded:
"Welcome to our Waterford State Farm office Patricia! Great to hear that Jennifer took such great care of you! Joe"
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Michael Waring

May 6, 2025

5  out of  5
rating by Michael Waring
"My experience with Kim at the Joe Fagan State Farm office was exceptional in every category. Service was outstanding and exceeded all expectations. Thank you for setting up my auto policy."
We responded:
"Kim always strives for perfection with our customers! We thank you for your business Michael! Joe"
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gage alexander

May 4, 2025

5  out of  5
rating by gage alexander
"Kim was the most helpful & easy going agent I have ever had the pleasure to work with! I cannot recommend her enough. Quick, easy & hassle free! Thank you again, Kim!"
We responded:
"Gage- it is great to hear you had such a great experience with Kim! Thank you for taking the time to leave a review! Joe"
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A Stump

May 4, 2025

5  out of  5
rating by A Stump
"Worked with Jennifer at this office - has been great. Got a great rate for home and auto, made the process super easy. She is always very responsive and helps me with whatever I need. Much better so far than experiences with Geico and Progressive."
We responded:
"Jennifer always strives to take care of our customers and glad you got to see that first hand! Thank you for being a State Farm customer!"
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Luis Sanchez

April 29, 2025

5  out of  5
rating by Luis Sanchez
"It was an amazing experience with Danielle and her beautiful dog Sawyer. They helped me a lot."
We responded:
"Glad Danielle and Sawyer were able to be of great assistance :)! Thank you for bringing your business to our Waterford State Farm Insurance agency. Joe"
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Kim Olson

April 21, 2025

5  out of  5
rating by Kim Olson
"Always helpful and friendly. Best insurance agency I've ever worked with."
We responded:
"We greatly appreciate your business Kim! Thank you for taking the time to leave us a review! Joe"
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Dawn Brown

April 21, 2025

5  out of  5
rating by Dawn Brown
"I always have a great experience with the people at Joe Fagan state farm. They have helped me through some rough times and good times. I would recommend them to anyone and will stay with them as long as they will have me"
We responded:
"Thank you so much for the review Dawn, we are happy to work with you indefinitely! Joe"
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Evan Ohngren

April 20, 2025

5  out of  5
rating by Evan Ohngren
"I have been with State Farm for about 4 years now. I have always had a Great Experience and service from Justin and the rest of the agents here at Joe Fagan ."
We responded:
"Thanks for sharing your experience with our Waterford State Farm agency! Joe"
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Penni Matusiczky

April 19, 2025

5  out of  5
rating by Penni Matusiczky
"I don't know how to put into words the exceptional customer service that Joe Fagan and his staff provide. I have been with them for 25 years and my grandfather was with them for even longer. His staff is amazing. Danielle is my go to girl. She is quick to respond to my calls or emails. She takes care of any needs that may come my way immediately, and is always kind and courteous. Can't ask for anything better than that. I have never considered using anyone else and would highly recommend to anyone. Great group of people to work with!!!!"
We responded:
"Wow Penni! Thank you for the kind words! It has been such a pleasure to work with you over the years and we appreciate you! Joe"
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Frederick Smith

April 19, 2025

5  out of  5
rating by Frederick Smith
"Justin H is the man!!! I used to be with another company but justin was able to break down my coverages, cut the excess, and even gained me benefits i didn't know i had access to. 100 percent professional and would reccomend!"
We responded:
"Fred- awesome to hear that Justin did such a great job for you! Thank you for your business! Joe"
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Alex Dengate

April 18, 2025

5  out of  5
rating by Alex Dengate
"Was having issues with my auto pay on the site, Justin reached out and had the issue resolved in less than 10 min. Great service! Thank you Justin."
We responded:
"Great to hear that Justin was able to take care of your issue! Thank you for your business Alex! Joe"
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You Are Not Alone You Are Amazing

April 18, 2025

5  out of  5
rating by You Are Not Alone You Are Amazing
"Highly Recommend after a lot of years of awesome service & pricing."
We responded:
"Thanks for taking the time to leave us a 5 star review! We appreciate you choosing to work with us over the years! Joe"
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david khanuja

April 17, 2025

5  out of  5
rating by david khanuja
"Outstanding customer service and provides you a family type environment. Thanks for handling all of my insurance needs for over 25 years!"
We responded:
"Thank you for 25 years of loyalty to State Farm! We greatly appreciate you and look forward to 25 more! Joe"
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Randy Combs

April 17, 2025

5  out of  5
rating by Randy Combs
"Great service"
We responded:
"Thank you for taking the time to drop us a review Randy! And thank you for being a customer! Joe"
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xl security

April 17, 2025

5  out of  5
rating by xl security
"I’ve been with this agent for few years now . Danielle Zaratzian is my contact person . I have to give her and the rest of the office staff A 5 star rating . Anytime I have a question or I need a change on my policy they are right on it and very helpful . Keep up the great customer service guys . Thanks N. Antoine"
We responded:
"We greatly appreciate your business and awesome to hear Danielle and our entire team have taken great care of you! Joe"
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Guillermo Gomez

April 17, 2025

5  out of  5
rating by Guillermo Gomez
"Great service, fast and reliable"
We responded:
"That is how we operate! Thanks for sharing your experience Guillermo! Joe"
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Shana Brigham

April 17, 2025

5  out of  5
rating by Shana Brigham
"Joe Fagan and his team are amazing! They are friendly, efficient and answer all my questions. I know we are in great hands with them!!"
We responded:
"Shana-thank you for taking the time to leave us a review! It has been great working with you over the years! Joe"
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lambomano12

April 11, 2025

5  out of  5
rating by lambomano12
"Jessica was very helpful and explained all of everything needed, she helped me get the best bundled deal and a few other add ons. I will always come to state farm for my insurance needs. Highly recommend this agency."
We responded:
"Awesome to hear Jennifer was able to get you a good deal with great coverages! Thank you for your review!"
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Shaniya Elmore

April 10, 2025

5  out of  5
rating by Shaniya Elmore
"I had such a great experience with you guys! Such professionalism and quoted me and got me exactly what I needed for my circumstances. I'm very grateful to be doing business with your office. Thank you for you kind and caring business."
We responded:
"Thanks for the 5 star review of our Waterford State Farm Insurance Agency! We appreciate it Shaniya! Joe"
Profile photo of Justin Moss (JMONEY)

Justin Moss (JMONEY)

April 10, 2025

5  out of  5
rating by Justin Moss (JMONEY)
"Good pricing"
We responded:
"Great to hear Jennifer was able to get you some great pricing! Thanks Justin, Joe "